This acronym ISO 9001 represents the internationally recognized reference standard for quality management systems.
In other words, it provides the regulatory framework and guidelines that define the requirements for the implementation within an organization (public or private, of any sector and size, manufacturing or services) of a quality management system, in order to conduct business processes, improve the effectiveness and efficiency in the realization of the product and in the provision of the service, with the aim of obtaining and increasing customer satisfaction
The reasons why companies decide to obtain ISO 9001 certification are innumerable, for example, having a third party recognition of their work capacity.
In addition, certifying the quality management system establishes trust in customers with respect to the company's ability to prevent product defects or deficiencies in the service provided, allowing you to proceed with complete peace of mind with the various purchases.
Moreover, the adoption of a quality management system is also a strategic tool for risk prevention and management: if on the one hand it aims at customer satisfaction, on the other it involves an increase in the value of services and products as well as improvement of corporate image and performance.
Elements that guarantee greater competitiveness on the market and participation with higher scores in calls for tenders.